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Feedback & Complaints   If you have a complaint about the financial advice or the service you’ve received from an Adviser Business and/or a Financial Adviser please lodge a complaint with them. Information about an Adviser Business’s internal complaints service and their dispute resolution scheme can be found in the Adviser Disclosures.   If you have a complaint that relates to Loan Market Group, or if you are unhappy with how a complaint against your Adviser Business and/or your Financial Adviser has been dealt with, you can contact Insurance Market’s internal complaints service by emailing us at [email protected] with the heading “Complaint - (Your Name)”.   Please set out the nature of your complaint, and the resolution you are seeking. We aim to acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and investigate your complaint. We may want to meet with you to better understand your issues.   We will then investigate your complaint and aim to provide a response to you  7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.   If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are: Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service Phone: 0800 347 257 Email: [email protected]   Our Duties Anyone giving financial advice under Loan Market Group’s licence from the FMA is bound by and supports the duties set out in the Financial Markets Conduct Act 2013.   These duties are:   Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.  Give priority to client’s interests. Exercise care, diligence, and skill.

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The information provided on this site is on the understanding that it is for illustrative and discussion purposes only. Whilst all care and attention is taken in its preparation any party seeking to rely on its content or otherwise should make their own enquiries and research to ensure its relevance to your specific personal and business requirements and circumstances. Terms, conditions, fees and charges may apply. Normal lending criteria apply. Rates subject to change. Approved applicants only.
 

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